Financial Marketing and Cross Selling Blog
Wells Fargo / Wachovia blog responds to “junket” press
Wells Fargo and Wachovia posted a press release today on their blog which responds to the accusation that they used tax payer money to plan a “junket” in Las Vegas.
What interests me is not the press release itself. It’s the customer and employee comments.
Read here: http://blog.wellsfargo.com/
I plan to keep an eye on the comments as they flow in. This is invaluable information that Wells / Wachovia are receiving from these comments. Both positive and the negative.
Some examples:
“Your company is afloat on taxpayers money. You need to cut out frills as many taxpayers have. Your culture needs to change from a rewards culture to a survival culture. Don’t you get it?”
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